Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Response Guarantee

  • Our tech help and support crew is on duty 24/7 to take care of all of your current help requests. Every ticket you send out to us will be taken care of within no more than one hour. If your situation calls for the help of an administrator, we will forward the ticket to the technician on duty and will let you know that the case is being taken care of.

  • Top quality support service
  • Top–quality Tech Assistance Service

  • Our client assist staff will be on duty for you 24/7 to to handle all support inquiry tickets that you submit. We offer technical support for all applications that are pre–installed on your server. These include our custom developed Online Control Panel, the preferred OS along with the server admin panel (depending on the VPS type).

  • Intuitive help center
  • An Intuitive Help Section

  • A complete and regularly updated collection of articles is included in our in–house built Online Control Panel. It offers quick tips about how to conduct all the necessary website supervision jobs. The Help zone features in–depth how to tutorials and step–by–step video tutorials. You can open the Help section by clicking the Help or Video buttons in the top right corner of each Control Panel section.