1 hour ticket response
Quick support is our ultimate task and that is the reason why we’ve got a team of expert client support engineers who are eager to offer a quick response to any question that you could possibly have. Simply send your technical support ticket from the Online Control Panel and we will reply back to you within one hour at the latest. Actually, we work hard and aim for a 20–minute response time.
An Exceptional Customer Service
Our customer service team members have significant experience in the cloud packages niche and are practiced enough to offer a prompt answer to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the helpdesk ticket will be sent to a developer or administrator for further assistance.
An Easy–to–Navigate Help Center Section
Integrated into the Online Control Panel is an intuitive Help section, which features various information sources. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and site management articles, check our educational video tutorials or consult our F.A.Q. archive.