Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center section incorporated into our Online Control Panel. It boasts a rich database with frequently asked questions and detailed help articles contributed by our accomplished tech support staff.

  • Top quality support service
  • Tutorial Videos

  • We have compiled a collection of step–by–step video tutorials that detailedly show how you can sort out a typical issue related to your cloud packages account. You’ll find the educational videos in the Help section.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client care service and come with a 60–minute ticket response guarantee. Our skillful tech support engineers will be available night and day and will sort out any issue that you could chance upon within less than sixty minutes after the tech support ticket submission. In most cases, an answer will be given to you within 20 minutes.