Tech Support Channels
A 1–Hour Response Guarantee
We offer a 60–minute response warranty for every support ticket or email that you submit to our support team. We’ll speedily respond to all common queries and forward right away the matter to our server administrators in case further assistance is needed. If you make use of our Admin Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon preliminary.
An Exceptional Support Service
Our tech support team will be online for you 24–7 if you need assistance while working with the Online Control Panel or with any of the apps that we have pre–installed for you on the dedicated hosting server. What is more if you require help with all the daily admin tasks on your dedicated web hosting server, you can have a glance at our Admin Services package, that includes data backup disk storage space, Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package comes with our cost–free Online Control Panel, which features a circumstantial knowledge base plus a selection of educational video tutorials. Whenever you need help working with the Online Control Panel, just click the Help or Videos buttons located in the top right corner.