The availability of the customer and tech support that a cloud hosting company offers can tell you a lot about the services which they supply as well. In the event that you can use just emails or tickets, you have most likely come across a reseller not the hosting supplier. When this is the case, you will have to wait for a couple of days in order to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual hosting company for further help. When the provider offers you different ways of communication with short response time available at any moment, they are almost certainly the top provider, not a reseller. So you will take advantage of timely assistance and high quality support since they will have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally much better to get hold of your web hosting company right away via your preferred way of communication.

24/7 Customer Support in Cloud Hosting

We provide 24/7 customer, billing and technical support for all of our cloud packages. Even if you aren't our customer yet and you have some questions, we will help you in a timely manner and supply you with the needed info, in order to give you the choice to make the very best decision when you get your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we offer numerous options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have several phone numbers all over the world, so you are able to call the one which is closer to you. The max response time for your emails and your tickets is 1 hour. The actual response time is around 15-20 min, so you can forget about waiting for days to receive assistance for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you can take full advantage of our 24/7 technical support services even on public holidays. All your websites will be available at all times and so will we. With plenty of contact options, you'll be able to pick the most convenient approach to contact us and inquire about our services in case you do not have an account yet, or ask for support in case you're already our customer. You can phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have 1-hour answer time guarantee, though it hardly ever takes more than 20 minutes to get assistance irrespective of the complexity of the problem. With our customer and technical support services, we are available for you anytime you need us, not several days later.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting packages, you will never need to wait for more than 1 hour in order to get support for any difficulty that you could encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open through your billing Control Panel or email messages that you send to our tech support crew. We also have local telephone numbers in a couple of countries around the globe as well as a live chat service where we'll help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the different means of communication, so whatever your question or problem is, there is always somebody to assist you quickly. If you need help with third-party software, that you cannot deploy or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to have timely support in general, let alone if you manage a whole server, so each and every dedicated server that we supply includes 24/7 support with 1-hour response time guarantee regardless of the matter. This service is totally free for all difficulties with the server or the software that was installed by our administrators through the setup, so you'll be able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing area or you can send an email message, and the actual reply time for both rarely exceeds 30 mins since we have administrators available round the clock. If you require general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you may employ our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you are able to include to your server plan from your billing Control Panel.