Though this isn't the mainaspect to help you recognize a trustworthy cloud hosting provider from a bad one and a reseller from a real provider, the option to call and consult with a live person is an indicator that you are not dealing with a one-person company and that you'll be able to reach somebody when you need assistance. The telephone support for website hosting services may vary from basic to experienced, thus the issues which can be resolved through a phone call vary depending on the company. Generally, these matters are more basic and include billing or first level tech issues since more difficult matters often need a support ticket where both you and the system administrators can follow what's going on with a specific issue. However, being able to phone call your supplier will save you a lot of time and efforts for the countless tiny problems which will eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

If you choose to acquire one of our cloud packages, you'll be able to connect with our support crew over the telephone for 14 hours every day. We can help you select the best package for your websites because we think that it is better to discuss these issues with a live person. If you already own an account, we are able to assist you with any kind of sales/billing questions and general matters, even with some tech troubles which don't require a long time or escalation to an administrator because it will be more appropriate to open a support ticket for time-consuming issues so as to have all the correspondence in a single place. We now have phone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. If you are unsure which plan is suitable for your sites, you'd like to learn more about a package's specifications or you need any other kind of info on our solutions, you will be able to call any of the local phone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will help you. If you already own an account, you'll be able to get in touch with us about general and sales issues, although we're usually able to help with many tech issues as well. For entirely technical troubles you'll need to use our integrated ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option in case your issue needs extra time to be dealt with or it needs to be escalated to our system administrators.