If you’ve ever got any queries in regards to the web hosting service in general or if you face a problem with your websites, you’ll have to touch base with the respective web hosting provider’s customer support team. It may not make a difference how quickly they’ll respond when you've got a query of a general nature, but an issue like a faulty application update, for instance, may lead to your site becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the site will be inoperative. In case you offer goods or services online, any outage will unfavorably influence your website and you can lose current or potential visitors. Many web hosting providers, particularly resellers, reply to e-mails and trouble tickets within 24 hours, but in the Internet sphere this is much too long, since visitors will rarely return to a site that’s not functioning correctly over prolonged periods.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any technical support ticket that you post or any e-mail that you send is just one hour, even in case you contact us during weekends and public holidays. Whatever the essence of your issue or enquiry may be, we will lend you a hand immediately and will give you the needed information to troubleshoot any problem with your sites. The actual response time usually doesn’t exceed fifteen-twenty minutes, which is the reason why you can forget about waiting around for hours and hours to get an issue solved or what is even worse than that – waiting a whole day only to obtain a response that more info is necessary while nothing is resolved. We’ll assist you in a well-timed fashion merely because we understand just how priceless time can be in the dynamic Internet world. The 60-minute reply guarantee is valid for any technical or billing query that you may have regarding our cloud packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our ultra-fast support services. You will obtain an answer to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our technical and client support staff in no more than 1 hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes considerably less time to investigate and resolve a problem. We will provide you with more information in case the solution involves something that needs to be done on your end. If you get in touch with us during weekends or holidays, the response time will be precisely the same and given the fact that our support staff will be at your disposal around the clock, you’ll obtain prompt assistance for practically any general, technical or billing issue irrespective of what time it is.