Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with numerous other hosting providers, the support ticket system that we use with our cloud packages is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different log-on credentials, since you will be able to manage both your tickets and the hosting account itself in one location. So, in case you have a question or encounter a difficulty, you can contact our customer support staff on the spur of the moment. Our ticketing system features an intelligent search mechanism. This means that even if you’ve posted a lot of tickets over the years, you’ll be able to track down the one that you need in an instant. Additionally, you can check knowledge base suggestions for troubleshooting commonly confronted challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or encounter a problem, you can touch base with our customer support team members momentarily without needing to log in to some other admin interface. You can look through your files or check a variety of settings within your account while you open a new ticket or read the response to an old one. If you’ve got plenty of tickets and you wish to track down a specific one, you can make use of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive a response in less than one hour regardless of the essence of your enquiry or issue.