If you’ve bought a hosting package and you have some enquiries with regard to a given function/feature, or if you’ve encountered some obstacle and you need help, you should be able to contact the respective technical support team. All hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them aside from it or not, because of the fact that the easiest way to resolve an issue most often is to use a ticket. This form of correspondence makes the replies sent by both sides easy to track and allows the help desk staff members to escalate the case in case, for instance, a server administrator has to become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you have to have no less than 2 separate accounts to contact the customer care staff and to actually manage the hosting space. Constantly signing in and out of different accounts could sometimes be a headache, not to mention the fact that it requires quite a lot of time for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with numerous other hosting providers, the support ticket system that we use with our cloud packages is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to memorize different log-on credentials, since you will be able to manage both your tickets and the hosting account itself in one location. So, in case you have a question or encounter a difficulty, you can contact our customer support staff on the spur of the moment. Our ticketing system features an intelligent search mechanism. This means that even if you’ve posted a lot of tickets over the years, you’ll be able to track down the one that you need in an instant. Additionally, you can check knowledge base suggestions for troubleshooting commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or encounter a problem, you can touch base with our customer support team members momentarily without needing to log in to some other admin interface. You can look through your files or check a variety of settings within your account while you open a new ticket or read the response to an old one. If you’ve got plenty of tickets and you wish to track down a specific one, you can make use of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive a response in less than one hour regardless of the essence of your enquiry or issue.